FAQs and Troubleshooting for TestTrick Users

This article answers some of the most commonly asked questions and troubleshooting topics from TestTrick users.


The information in this article applies to all TestTrick users, regardless of the plan they are on.


Questions


Account-Related Questions

  • Why can’t I log into my account?
  • Why is my email address not being accepted during registration?
  • Can I delete my TestTrick account? How?
  • How do I add users to my account?

Assessment and Test Questions

  • Are tests available in different languages?
  • Can I customize test questions?
  • Can I set deadlines for assessments?
  • Do you offer proctored assessments?
  • How can I delete or edit an assessment?
  • How do I change test time limits?
  • Who can edit an assessment?
  • Can I create my own personal test?

Billing Questions

  • Do you offer a free trial?
  • Do you offer pay-as-you-go plans?
  • I’m having trouble accessing billing details.
  • How can I cancel my plan?
  • How do I upgrade or downgrade my plan?

Results & Analytics Questions

  • How can I download candidate results?
  • Can I view test questions and answers?
  • Is benchmark scoring available?
  • Why do candidate scores appear low?

Candidate-Related Questions

  • Can candidates take assessments on mobile?
  • Can I see how long a candidate took to complete an assessment?
  • Can I limit candidates using a public link?
  • How do I reset an assessment for a candidate?
  • Why can’t I invite candidates?
  • Why is a candidate’s email not accepted?
  • What instructions do candidates receive?
  • How can I invite multiple candidates at once?
  • Can I send results to candidates?

Other Questions

  • Do I get notifications when candidates complete assessments?
  • Can TestTrick be used for training or education?
  • Can I disable anti-cheating measures?
  • Is my data safe and private?



1. Why can’t I log into my account?

This usually happens if your account password has not been set yet.

  • Check your Inbox or Spam folder for an email from TestTrick with a link to set your password.
  • If you find the email in Spam, mark it as Not Spam to ensure you receive future emails.
  • If you didn’t receive the email, go back to the Login page, enter your email address, click Sign In, and then click Resend email to set password.
  • If your organization blocks emails, ask your network administrator to whitelist TestTrick’s domain.

If the issue still persists, please contact us at support@testtrick.com.


2. Why is my email address not accepted during registration?

TestTrick is built specifically for business and hiring use cases.

To maintain platform integrity, registration is allowed only with company or custom domain email addresses.

Email addresses from personal or free providers (such as Gmail, Yahoo, Outlook, etc.) are not accepted.

Why this restriction exists:

  • Prevents candidates from signing up and previewing assessments
  • Ensures fairness and credibility in the hiring process
  • Avoids misuse of the platform as a learning or practice tool

If you are associated with an educational institution or believe your email should be allowed, please contact us at support@testtrick.com, and we’ll be happy to assist.



3. Can I delete my TestTrick account?

Yes, you can delete your account on TestTrick. To have your account deleted, please contact us or you can directly email us at support@testtrick.com


4. How do I add users to my account?

To add users to your TestTrick account, log in to your workspace and go to the top-right corner of the dashboard. Click on Team Management, where you’ll find the Add User button. Clicking this will open a modal where you can enter the user’s email address, name, and role. Once submitted, the user will be added to your workspace.



Assessment and Test Questions


1. Are tests available in different languages?

Currently, TestTrick test libraries are available only in English.

Support for additional languages is not available by default, but can be provided on demand. If you require test libraries in other languages, please contact us, and our team can assist you with custom language support at an additional cost.


2. Can I customize the test questions that will be asked to the candidates?

Yes. TestTrick allows full flexibility in customizing assessments.

You can:

  • Clone any existing TestTrick test and edit it according to your preferences.
  • Modify, add, or remove questions from the cloned test.
  • Add questions from TestTrick’s built-in question library.
  • Create your own custom tests from scratch using your own questions.

This flexibility allows you to tailor assessments precisely to your role requirements while maintaining full control over test content.


3. Can I set a deadline for the completion of my assessments?

Yes. You can set a deadline while creating or editing an assessment.

In Step 4: Candidate Access of the assessment setup:

  • Set the Validity of Assessment Invitation Link by entering the number of days after which the link will automatically expire.
  • Enable Expire link if candidate exits during assessment to immediately invalidate the link if the candidate leaves the test before completion.

These options allow you to fully control how long candidates can access and complete your assessment.


4. Do you offer proctored assessments?

We offer various proctoring measures to ensure fair testing through Remote & AI Proctoring. Our proctoring measures include:

  • Trust insights, such as full-screen enforcement and single-attempt completion
  • Mouse-out tracking and time spent outside the assessment window
  • Dual-screen detection
  • Device and browser information (e.g., desktop/mobile, OS, browser version)
  • Webcam enabled monitoring
  • Candidate session recording
  • Periodic snapshot capture during the assessment

These insights help you evaluate candidate behavior and maintain the integrity of your assessments.


5. How can I delete an assessment?

Assessments on TestTrick can’t be deleted. You can however archive them.

If your assessment was created but you did not invite any candidates, you can simply remodel it by changing its name and content to suit your current needs. 


6. How do I edit an assessment?

In TestTrick, you can edit an assessment both before and after inviting candidates.

  • If a candidate has not started the assessment yet, any edits you make will be reflected when they open the test.
  • If a candidate has already started or completed the assessment, they will continue with the original version of the assessment they attempted.

You can open the assessment at any time, click Edit, and make the required changes.

Candidate results and average scores will always be calculated based on the version of the assessment each candidate has attempted, ensuring accurate reporting.


7. How do I change the time limits on a test?


To update the time limits in TestTrick:

  1. Open the assessment you want to edit.
  2. In the Selected Tests panel on the right-hand side, locate the test you want to modify.
  3. Click the pencil icon next to the test.
  4. Update the time limit in the displayed field.
  5. Click Save to apply the changes.

Note: You can also:

  • Change the test name
  • Adjust the number of questions presented to candidates
  • Toggle randomization to show questions in a fixed sequence or in a randomized order

8. Who else can edit an assessment ?

In TestTrick, there are three default roles:

  • Admin – Full access, including creating and editing assessments
  • Recruiter – Can create and edit assessments
  • Hiring Manager – Can view scores and reports but cannot edit assessments

Additionally, you can create custom role templates to assign specific permissions and control exactly what each user can do in your workspace. This allows you to tailor access and authority according to your team’s requirements.


9. Can I create my own personal test?

Yes, in TestTrick, you can create a test entirely from scratch. You can add questions from the built-in library or include your own custom questions, giving you full control over the content and structure of the assessment.



Billing Questions


1. Do you offer a free trial?

Yes, TestTrick provides a 7-day free trial. During this period, you can access all the features of a paid plan, including assessments, candidate management, and reporting, to fully explore the platform.


2. Do you offer pay-as-you-go plans?

No, TestTrick currently offers only Monthly and Yearly subscription plans, which include different levels of candidate credits and user seats. Pay-as-you-go billing is not available. However, you can also opt for a custom plan, designed according to your specific usage and team requirements.


3. I’m having trouble accessing my billing details. What should I do?

You can view all billing details, invoices, and payment history anytime in your Planning & Billing section. If you cannot access this information, check your browser or network settings. For further help, contact support@testtrick.com, and our team will assist you promptly.


4. How can I cancel my plan?

In TestTrick, you can cancel your subscription at any time. To cancel, go to Planning & Billing in your workspace and select Cancel Plan. When you cancel, your access continues until the end of your current billing cycle, and all your workspace data, assessments, and reports remain saved in your account.


5. How do I upgrade or downgrade my plan?

Log in to your Planning & Billing page, review available plans, and click Upgrade to switch on your desired plan. Prorated charges will be shown and applied automatically. Upgrades take effect immediately, while downgrades are applied at the end of your current billing cycle.

Note: If downgrading, remove extra users first. All data and completed assessments remain safe.


Results Analyzation Questions


1. How can I download a candidate’s results?

You can download a candidate’s results directly from the Candidate Results page. Open the candidate profile and click the Download option in the top-right corner. You can choose between a Summary Report or a Detailed Report, and also view the report directly in web view before downloading.

For bulk downloads, go to the specific assessment, select individual candidates or use Select All, and download reports in a single PDF (summary report) or export results as an Excel file for further analysis.


2. How can I see the questions and answers to the tests?

On TestTrick, you have full flexibility to review questions and answers. You can view an existing test and open each question individually to check its details. You may also clone any TestTrick test and edit it, which allows you to see and modify all questions and answers.

Additionally, you can create an assessment and attempt the test yourself to experience it exactly as candidates do.

You can also create a test from scratch, add questions from TestTrick’s built-in question library, or include your own custom questions, giving you complete control over test content.


3. How are candidate scores calculated in TestTrick?

In TestTrick, candidate scores are calculated purely based on individual performance, without comparing candidates to one another. The final score depends on the number of correct answers, the weightage assigned to each question, and the total number of questions attempted. For open-ended or subjective questions, if a candidate attempts them, their score is not included in the average score until the evaluator manually reviews and assigns marks. This ensures scoring remains accurate and fair.


4. Why does a candidate’s score seem lower than expected?

A candidate’s score may appear lower due to:

  • Incorrect answers or skipped questions
  • Time limits causing incomplete attempts
  • Higher difficulty or weighted questions in the assessment



1. Can a candidate use a mobile device to take an assessment?

Yes, candidates can take an assessment on a mobile device in TestTrick, but it is not recommended. A laptop or desktop provides a better experience, especially for longer or complex assessments, as mobile screens can make reading and answering questions difficult.


If an assessment includes coding or database-related questions, mobile access is automatically disabled, and candidates will be required to take the assessment on a laptop or desktop to ensure proper functionality and accuracy.


2. Can I see how long my candidate took to complete the assessment?

Yes, you can check the time a candidate has taken to complete an assessment.

Additionally, you can also see the date and time on which the candidate was invited and that of completion of the assessment as well.

To see such information, click on the candidate you want to check. All this information will be visible at the top of the page.


3. Can I reduce the number of candidates using the public link?

No, we do not provide this feature yet.

Through a public link, you can invite and assess candidates with the required skills regardless of the CV they can present. This means you will have a large number of candidates applying.


4. My candidate experienced technical issues. How can I reset the assessment for them?

In TestTrick, if a technical issue occurs before the assessment is completed, the candidate can simply restart the assessment using the same invitation link and continue.

If the assessment was marked as completed due to a technical issue, the assessment cannot be reset directly. In this case, you will need to remove the candidate from the assessment and invite them again.

Before doing so, we strongly recommend downloading the candidate’s original results for reference. When re-inviting the candidate, advise them to skip the questions they have already answered, as the same questions may appear again. This helps maintain result accuracy and avoids unnecessary duplication.


5. Why can’t I invite candidates to my assessment?

In TestTrick, you may be unable to invite candidates if your account does not have the necessary permissions. Check with the account owner or admin to ensure you have the authority to send invites.

If your permissions are correct and you still cannot invite candidates, contact support@testtrick.com for assistance.


6. Why is a candidate’s email address not being accepted?

When you invite a candidate to an assessment, our system runs their email address through a system that validates its authenticity. If the address is flagged as fake or likely fraudulent, it will be blocked. Additionally, emails that contain a lot of numbers or random characters are more likely to be flagged as fraudulent.

To prevent this, check if the email address has been typed correctly. If you are sure it is valid and still is not being accepted, contact us.


7. What instructions does my candidate receive?

When you invite a candidate to an assessment in TestTrick, they receive an email with details about the assessment, including its purpose, expected duration, and what to expect during the test.

You can customize these instructions by going to the side menu → Email Settings. Here, you can rewrite both the invite email and the completion email to provide clear, tailored instructions for your candidates.


8. How can I invite multiple candidates at once?

Yes, in TestTrick, you can invite several candidates in a single step. Go to the assessment, download the sample CSV file, fill in the required columns with candidate details, then upload the file to send all assessment invites at once.


9. Can I send results to candidates?

Yes, in TestTrick, you can share assessment results with candidates. After the assessment is completed, go to the assessment detail page, select the candidates, and click Send to email the results. The result PDF contains a summary report of their performance. You can send results individually or to all selected candidates at once.



Other Questions


1. Can I get a notification when a candidate completes an assessment?

Yes, in TestTrick, you receive an email notification whenever a candidate completes an assessment. You can also add team members to receive these notifications for their respective assessments. Ensure TestTrick emails are not in your Spam folder and that the domain is whitelisted by your network if needed.


2. Can TestTrick be used for training or educational purposes?

TestTrick is primarily a hiring and assessment tool for evaluating candidates. While it does not provide official qualifications, you can use it for training purposes by creating tests, attempting them yourself, and reviewing detailed results. Creating your own test allows full control over questions and assessments.


3. How do I turn off the anti-cheating measures?

In TestTrick, you can disable webcam and snapshot capture in the assessment settings. However, for accurate analysis of candidate performance, it is recommended to keep these features enabled.


4. Will our data be private and safe?

Yes, all your data on TestTrick is secure and private. The platform follows industry-standard security practices to protect your information.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.