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Technical Troubleshooting
Tools and Requirements for Taking a TestTrick Assessment
Welcome to TestTrick! If you've been invited to take an assessment, this guide will ensure that you are fully prepared with the right equipment, browser, and permissions to complete your assessment smoothly.
1. Recommended Equipment
- Desktop / Laptop (Preferred)
We highly recommend using a desktop or laptop computer for your assessment. These devices provide a larger screen and better compatibility with TestTrick’s platform. This is especially important for video responses, coding questions, or proctored assessments.
- Mobile Devices (Optional / Not Recommended)
Mobile phones and tablets are allowed only if the employer has explicitly enabled mobile access for the assessment.
If mobile access is not enabled, you will see a message indicating that the assessment cannot be taken on a mobile device.
Switching to desktop mode in your browser will also not allow you to continue, as mobile devices do not support required features such as screen sharing and proctoring.
Browser Compatibility
TestTrick ensures a smooth assessment experience by supporting major browsers and devices, providing clear guidance on keeping them updated for optimal performance.
| Browser / Device | Version Requirement | Compatibility | Recommendation Level | Update Guide |
|---|---|---|---|---|
| Google Chrome | 80.0 or higher | Fully compatible | Highly recommended | Update Chrome |
| Microsoft Edge | Latest version | Fully compatible | Moderately recommended | Update Edge |
| Firefox | Latest version | Fully compatible | Moderately recommended | Update Firefox |
| iPhone / iOS | Latest iOS | Fully compatible | Moderately recommended | Update iOS |
| Android | Latest version | Fully compatible | Moderately recommended | Update Android |
Recommendation: Google Chrome Latest version provides the smoothest experience for assessments and proctoring.
Camera & Microphone Permissions
To record video responses and allow proctoring, TestTrick requires access to your camera and microphone. If the permission pop-up doesn’t appear, try the following steps:
If you are unable to proceed, try the following steps:
1. Check if pop-ups are blocked
Some browsers block permission pop-ups automatically. If this happens, the camera or microphone request may not appear.
To fix this:
- Click the lock icon located next to the website URL in your browser.
- Locate Camera and Microphone permissions.
- Change both settings to Allow.
2. Update your browser
- Using the latest browser version ensures full compatibility with all features, including video questions and proctoring.
3. Disable conflicting extensions
- Some browser extensions (privacy, ad blockers, or security tools) may prevent access.
- Try temporarily disabling them and refreshing the page.
4. Try another browser or device
- Switching browsers or using a different device can help identify if the issue is browser-specific.
How to Manage Permissions
| Browser / Device | Instructions |
|---|---|
| Chrome | https://support.google.com/chrome/answer/2693767 |
| Safari (Mac) | https://support.apple.com/en-gb/guide/safari/ibrwe2159f50/14.0/mac/11.0 |
| Firefox | https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions |
| iOS / iPhone | https://support.apple.com/en-gb/guide/iphone/iph168c4bbd5/ios |
| Android | https://support.google.com/android/answer/9431959 |
Common Troubleshooting Tips
- Browser Compatibility Issues: Clear your browser cache or switch to another supported browser.
- Assessment Link Not Working: Copy and paste the provided URL directly into your browser.
- No Account Required: You do not need a TestTrick account. Click the link in your invitation email to start.
Following this guide will help ensure a smooth and successful TestTrick assessment experience. Good luck!